Privacy Policy

Last updated: 4 November 2026

Big Lady Lingerie Australia (bigladylingerieaustralia.com) is a trading name of Target Student Media Ltd, company number 8679918, registered office 476 St Albans Rd, Watford, WD24 6QU, United Kingdom. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What Information We Collect

We keep the data we hold to a minimum. This website has no customer accounts, no login and no on-site contact form.

When you place an order, we collect the delivery details you enter on the cart page (name, phone number and delivery address) so we can deliver your order. Your email address and payment details are collected and processed by Stripe or PayPal, whichever you choose. We do not receive or store your full card number.

If you email or call us, we keep that correspondence so we can help you. Like most websites, our hosting provider automatically logs basic technical information such as IP address, browser type and pages visited, for security and performance.

Cookies And Analytics

We use Google Analytics and Google Ads to understand how visitors use this site and to measure our advertising. These tools set cookies and collect information such as the pages you view, how you arrived at the site and whether you made a purchase. This information is not used to identify you personally. You can block or delete cookies at any time in your browser settings, and you can opt out of Google Analytics using Google's browser add-on.

Third-Party Services We Use

  • Stripe — card payment processing. See Stripe's Privacy Policy.
  • PayPal — PayPal payment processing. See PayPal's Privacy Statement.
  • Vercel — website hosting and delivery.
  • Google Analytics & Google Ads — site analytics and advertising measurement. See Google's Privacy Policy.
  • Delivery partners — we share your name, phone number and delivery address with the courier or supplier that delivers your order.

Overseas Disclosure

We are a UK-registered company, and some of the services above store data outside Australia (for example in the United Kingdom, the United States and the European Union). By placing an order you acknowledge that your information may be handled overseas for the purposes described in this policy.

How We Use Your Information

We use your information to process and deliver your order, handle returns and support requests, and meet our legal and accounting obligations. We do not sell, rent or trade your personal information, and we don't send marketing you haven't asked for.

Data Retention And Security

We keep order records for as long as tax and accounting law requires, and no longer than needed. Payment information is handled by Stripe and PayPal, both PCI-DSS compliant providers, and we take reasonable steps to protect the limited information we hold.

Access, Correction And Complaints

You can ask to access or correct the personal information we hold about you by emailing us. If you have a privacy complaint, contact us first and we'll respond within 14 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

Children

This website and its products are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

Changes To This Policy

We may update this policy from time to time. The "Last updated" date above always shows the current version.

Contact Us

Email admin@vipcustomerservice.care or call +44 208 242 1534. Full company details are on our Contact page.

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