Terms & Conditions

Last updated: 4 November 2026

These terms apply when you use this website or place an order with us. By using the site or buying from us, you agree to them. If anything is unclear, please contact us before ordering.

About Us

Big Lady Lingerie Australia is a trading name of Target Student Media Ltd, a company registered in England & Wales, company number 8679918, registered office 476 St Albans Rd, Watford, WD24 6QU, United Kingdom.

Use Of This Website

You may use this website for your own personal shopping. Its text, design and layout may not be copied or reused without permission. You agree not to misuse the website or interfere with its operation or security. This website is intended for adults aged 18 and over.

Products And Pricing

We aim to describe every product accurately, including its fit, and to keep prices and availability up to date. Colours may look slightly different on different screens. All prices are in Australian dollars (AUD) and delivery is free, so the price shown at checkout is the total you pay. If we make a pricing or description error on an order you've placed, we'll contact you before going ahead and you can cancel for a full refund.

Orders And Payment

Payment is taken securely through Stripe or PayPal — we never see or store your full card details. Your order is confirmed once payment has been processed. We may decline or cancel an order (for example for suspected fraud, a pricing error or unavailable stock), in which case you'll receive a full refund.

Delivery

We deliver within Australia only. Delivery times and details are set out on our Shipping & Returns page.

Returns And Refunds

You can return unworn items within 14 days for a refund, subject to the conditions on our Shipping & Returns page.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from your use of this website or the products you buy from us.

Changes To These Terms

We may update these terms from time to time. The "Last updated" date shows the current version, and the terms in force when you place an order apply to that order.

Contact Us

Email admin@vipcustomerservice.care or call +44 208 242 1534. Full company details are on our Contact page.